About Us

Be Cool Refrigerated Couriers are the nation’s largest refrigerated courier service providers with branches in Sydney, Melbourne, Newcastle, Brisbane & Far North Queensland (Cairns, Port Douglas, Townsville, Rockhampton, Gladstone, Yepoon, Mackay, Bundaberg & Harvey Bay) Canberra, Adelaide, Perth & Darwin. Through the utilisation of our NSW sub depots we cover as far north as Coffs Harbour, North West Tamworth and Armidale, Orange, Dubbo, Mudgee, Bathurst, Lithgow, Forbes, Parkes and Wellington. Since 1996 our family run operation has been providing clients with a total refrigerated courier service unlike any other. From traditional refrigerated transport offering door to door service, to refrigerated home deliveries, Be Cool are market leaders, continuing to innovate and strive for excellence in the refrigerated transport industry.

State Of The Art Live Tracking Systems

Working closely with our American partners, we’ve developed and customised our sophisticated monitoring and management systems to allow for complete transparency and a level of commitment to service and tracking not found anywhere else in Australia. By giving our clients access to our smartphone-compatible tracking system, parcels can be tracked immediately at any time. We also have a 24/7 customer service team available to handle your enquiries, day or night.

Our automated notifications ensure you’re informed of an ETA the day prior to delivery. At 8am on the day of delivery we send out a progress report so you know how your parcel is tracking. At 12pm on the day of delivery, a full report on recent deliveries is provided. Our state of the art tracking and proof of delivery system allows us to offer our clients the highest level of accuracy, and ensures accountability on each and every delivery that is entrusted to Be Cool Refrigerated Couriers.

The Complete Package

At Be Cool we have complete control over our vehicles and our drivers are all Be Cool team members. Each driver is HACCP trained and we do not hand any of our work over to third parties. Because we don’t take ad hoc work or transport goods between cities, we are able to provide our clients with a complete and customised service that operates from our branches located in Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra, Darwin, Far North Queensland and Newcastle.

We are proud to offer refrigerated transport services to some of the largest businesses providing home delivered meals in Australia, as well as businesses which are just starting out. From large companies to small enterprises, including everyone in between, we offer tailored partnership solutions to meet the individual needs of your business. Our emphasis on accuracy and accountability ensure that your business’s important clients always receive their goods in a timely manner and in the condition expected.

Service Locations

New South Wales

Sydney:

Address: 1 Charley Close, Pemulwuy, NSW 2145

Operating Hours
Mon - Sun : 4am to 9pm

Newcastle:

Address: 4 Rural Dr, Sandgate NSW 2304

Operating Hours
Mon - Wed : 8am to 6pm
Thu - Fri : Closed
Sat - Sun : 8am to 6pm

Orange:

Address: 14 Barrett St Orange NSW 2800

Operating Hours
Mon - Sun : By Appointment

Coffs Harbour:

Address: 16 Featherstone Dr, Woolgoolga NSW 2456

Operating Hours
Mon - Sun : By Appointment

Australian Capital Territory

Canberra

Address: 24 Tralee St. Hume, ACT 2620

Operating Hours
Mon - Sun : 7am to 5pm

Victoria

Melbourne

Address: 47 Momentum Way, Ravenhall VIC 3023

Operating Hours
Mon - Sun : 4am to 9pm

Mildura

Address: 750-752 Koorlong Ave Irymple VIC 3498

Operating Hours
Mon - Sun : By Appointment

Albury

Address: 12 Terry Court, Thurgoona NSW 2640

Operating Hours
Mon - Sun : By Appointment

Queensland

Brisbane

Address: 347 Lytton Rd, Morningside QLD 4170. docks 1-4

Operating Hours
Mon - Sun : 4am to 9pm

Bundaberg

Address: 7 Steptoe St, Bundaberg East Qld 4670

Operating Hours
Mon - Sun : By Appointment

Cairns

Address: 30-32 Aumuller St, Portsmith QLD 4870

Operating Hours
Mon - Sun : By Appointment

Mackay

Address: Shed 2 / 12 – 14 Iridium Drive, Paget Qld 4740

Operating Hours
Mon - Sun : By Appointment

Rockhampton

Address: 10 Dooley Street Park Avenue QLD 4701

Operating Hours
Mon - Sun : By Appointment

Townsville

Address: 7-9 Desma Court, Bohle, Qld, 4818

Operating Hours
Mon - Sun : By Appointment

South Australia

Adelaide

Address: 247 Cormack Road, Wingfield SA 5013

Operating Hours
Mon - Sun : 4am to 9pm

Northern Territory

Darwin

Address: 7 Pruen Rd, Berrimah NT 0820

Operating Hours
Mon : 7am to 4pm

Tue - Sat : By Appointment
Sun : 7am to 4pm

Western Australia

Perth

Address: 71 Coco Drive, Bibra Lake WA 6163

Operating Hours
Mon - Sun : 7am to 6pm

Tasmania

Address: 47 Momentum Way, Ravenhall VIC 3023

Operating Hours
Mon - Sun : 4am to 9pm

Sales

Commercial or business enquiries related to our national refrigerated services please email: sales@becoolcouriers.com.au

Complaints

For any urgent matters or complaints please email: complaints@becoolcouriers.com.au

Other

If you have an enquiry that relates to your delivery, please contact your food service provider directly.